FAQ

Shipping & Delivery

How long does shipping take?

Orders are processed within 1-2 business days. Delivery typically takes 3-5 business days within the continental US.

Is shipping free?

Yes! Free standard shipping on all orders over $50. Orders under $50 are charged a flat rate of $4.99.

Do you ship internationally?

Right now we only ship within the United States. International shipping is coming soon.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not happy with your purchase, return it for a full refund — no questions asked.

How do I start a return?

Email us at support@rayvenia.com with your order number, and we'll send you a prepaid return label.

Product Questions

Is the LED mask safe for sensitive skin?

Yes. Our LED mask uses clinical-grade wavelengths that are safe for all skin types, including sensitive skin. If you have a specific skin condition, we recommend checking with your dermatologist first.

Can I use the eye massager with contacts?

Yes, you can wear contacts while using the eye massager. For the best experience, we recommend removing them if you experience any discomfort.

How often should I use the LED mask?

For best results, use 3-5 times per week for 10-15 minutes. Consistency is key — you'll start seeing results in 4-6 weeks.

Is there a warranty?

Yes, all Rayvenia products come with a 1-year warranty against manufacturing defects.

Contact Us

Still have questions? Email us at support@rayvenia.com — we usually reply within 24 hours.